Get heard by being clear and conciseThe only way to survive in business today is to be a lean communicator. Busy executives expect you to respect and manage their time more effectively than ever. You need to do the groundwork to make your message tight and to the point. The average professional receives 304 emails per week and checks their smartphones 36 times an hour and 38 hours a week. This inattention has spread to every part of life. The average attention span has shrunk from 12 seconds in 2000 to eight in 2012.So, throw them a lifeline and be brief.Author Joe McCormack tackles the challenges of inattention, interruptions, and impatience that every professional faces. His proven B.R.I.E.F. approach, which stands for Background, Relevance, Information, Ending, and Follow up, helps simplify and clarify complex communication. BRIEF will help you summarize lengthy information, tell a short story, harness the power of infographics and videos, and turn monologue presentations into controlled conversations.Details the B.R.I.E.F. approach to distilling your message into a brief presentationWritten by the founder and CEO of Sheffield Marketing Partners, which specializes in message and narrative development, who is also a recognized expert in Narrative Mapping, a technique that helps clients achieve a clearer and more concise message Long story short: BRIEF will help you gain the muscle you need to eliminate wasteful words and stand out from the rest. Be better. Be brief. Read more

Learn to be a world-class negotiator: get what you want and need out of any negotiation! Here, top negotiations expert Leigh Thompson brings together 50+ proven negotiation principles and bite-size, easy-to-use techniques that work! Now fully updated, this edition contains brand-new “truths” for negotiating successfully across generations and cultures, negotiating in virtual environments, and more. Thompson provides realistic game plans that work in any negotiation situation and shows how to create win-win deals by leveraging carefully collected information. Thompson also helps you effectively lay claim to part of the win-win goldmine, and more. You’ll learn how to handle less-than-perfect situations, such as getting called on a bluff, establishing trust with someone you don’t trust, recognizing when to walk away, negotiating with people you don’t like — and conversely, negotiating with people you love. Thompson guides you every step of the way, helping you plan strategy, understand your “best alternative to a negotiated agreement,” make the first offer, control the process (and your emotions), resolve difficult disputes, and achieve the goals that matter most. Read more

Ensure you are job-ready with the number one choice -- Guffey/Lowey's ESSENTIALS OF BUSINESS COMMUNICATION, 11E. In a time when writing and communication skills rank high on recruiters’ wish lists, this proven text helps you develop job-readiness for the 21st century. ESSENTIALS highlights best practices and strategies backed by leading-edge research to strengthen your professionalism, expert writing techniques, workplace digital savvy and resume-building skills. Learn how writing is central to business success, regardless of the communication channel. ESSENTIALS discusses best practices for social media and mobile technology while refining your communication skills. Work with grammar exercises, documents for editing, and other practice tools in this four-in-one package with an authoritative text, practical workbook, grammar handbook and author-generated digital resources in MindTap. Read more

A unique and powerful strategy for leading othersIn this newly revised third edition of Leading with Questions, renowned global leadership consultants Michael Marquardt and Bob Tiede describe how to ask powerful questions that generate short-term and long-term results and success. They show you how effective leaders use questions to encourage participation and teamwork, foster creative thinking, empower others, create relationships with customers, and solve problems. The authors offer step-by-step guidance on the process of learning the art of questioning and techniques―like active listening and follow-ups – you can use in myriad situations with individuals, teams, and entire organizations. You’ll also find: The most recent research on how questions change people and companies for the betterInterviews with over 40 world-leading executives and managers from a wide variety of industries and regionsConcrete, hands-on strategies for generating short-term results and long-term change with questionsPerfect for managers, executives, and other business leaders, Leading with Questions will earn a place on the bookshelves of anyone interested in better engaging with and leading others. Read more

In this fully updated edition of his classic Presenting to Win, the world's #1 presentation consultant helps you connect with even the toughest, most high-level audiences – and move them to action. Jerry Weissman shows in-person and online presenters of all kinds how to tell compelling stories that focus on exactly what's in it for their listeners. Drawing on brand-new case studies, Weissman shows how to identify your key goals and messages before you even open your presentation software; stay focused on what your listeners really care about; and capture your audiences in the first crucial 90 seconds, even if you can't see them. From bullets and graphics to the effective, sparing use of special effects, Weissman covers all the practical mechanics of effective presentation. This guide's easy, step-by-step approach has been proven with billions of dollars on the line, in hundreds of IPO road shows before the world's most jaded investors. They'll work for you, too! Read more

A bold and thought-provoking journey into AI's power to transform human creativityIn Creative Machines: AI, Art & Us, world-renowned AI researcher and generative AI pioneer, Maya Ackerman, takes you on a thrilling journey into the rise of creative AI, from its earliest pioneers to the cutting-edge tools shaping music, art, and human imagination today. Ackerman cuts through the hype, revealing the true capabilities and limitations of generative AI while championing its potential to amplify human creativity rather than replace it. Drawing on psychology, philosophy, and her own cutting-edge research, she reveals how generative AI exposes both the brilliance and the blind spots of human society―our ingenuity, our biases, our assumptions about intelligence and identity. The book contains: The hidden history and explosive growth of AI-generated creativityExplorations of the true capabilities and limitations of creative AIA visionary framework for using AI as a tool to enhance, rather than hinder, human creativityA bold new perspective on AI ethics and why fixing AI is not enoughPerfect for entrepreneurs, tech leaders, developers, ethicists, and creative professionals, Creative Machines offers deep insights, compelling stories, and a visionary perspective on AI's impact on human society. An essential read for anyone doing their best to navigate the rapidly evolving landscape of generative AI. Read more

This book aims to help learners of Japanese develop business-oriented conversation skills, acquire business terminology and protocols, refine discourse styles and increase sensitivity to corporate culture in Japan. It introduces a series of systematically sequenced business conversations and provides solid grammatical and cultural explanations behind each interaction. Conversational themes have been chosen to follow a natural course of events that a U.S. college graduate would experience when hired by a Japanese corporation. Conversations in each lesson are made as natural and authentic as possible. Explanations are presented in a user-friendly manner with abundant illustrations. Extensive exercises are provided in each chapter to help learners utilize their knowledge in structured as well as in communicative contexts. Listening comprehension and reading and writing exercises are also provided. Read more

Learn to uncover what your managers, clients, customers and other stakeholders need before doing what they askPeople don't know what they need. The wants we communicate to others are shaped by our subconscious and the familiar, and limited by what we think is possible. But they don't always reflect our actual needs.In Stakeholder Whispering: Uncover What People Need Before Doing What They Ask, author Bill Shander demonstrates how to get from your stakeholders' "order"―what they're asking for―to what they really need. You'll learn how to uncover the needs and desires of your clients, colleagues, bosses, customers, and other stakeholders based on what they ask for and how they ask for it, and how to deliver products and services that meet those needs.Inside the book:Help your stakeholders accomplish their goals and make the best decisions possible by helping them see what they really needShift from executing on tactics driven by others' commands, to strategic action driven by underlying needsTransform your organization from one filled with "order-takers" into one where people work collaboratively to meet goal-oriented requirementsPerfect for managers, executives, and other business leaders, Stakeholder Whispering will also earn a place on the bookshelves of entrepreneurs, founders, designers, product and project managers, UX experts, data and business analysts, and anyone else hoping to better meet the expectations of their coworkers, managers, clients, and customers. Read more

Master the mindsets and practices of the world's best public speakersA team of veteran communication and speaking coaches delivers a groundbreaking new framework to becoming a great communicator. Thanks to the authors' decades of experience, readers will discover the six essential threshold concepts needed to give talks like the best TED speakers and Fortune 500 leaders. Their practical and accessible approach will help you establish powerful habits in your speaking practice. You'll understand what's preventing you from being influential and persuasive, and build a new foundation toward being a highly effective communicator. This trailblazing book goes beyond cliches like “overcome your fear” and obvious advice like “don't read your speech.” It dives deep into the transformative, integrative, and challenging ideas that will enable you to level up your speaking. Included here are:Deep explanations of what it takes to become an effective communicatorInsights into the dispositions, behaviors, and skills that great speakers consistently demonstrate and how to develop them in yourselfExpert guidance on how to use the latest technologies to augment your public speaking developmentA comprehensive framework for learning public speaking, The Motivated Speaker is the perfect resource for working professionals and leaders who want to learn to speak persuasively, confidently, clearly, and compellingly. Read more

Financial services pioneers Scott West and Mitch Anthony spent more than three years studying financial advisors who managed 100 percent of their clients' assets; they were interested in how these advisors had outperformed their peers. What Scott and Mitch found was amazing: the most successful advisors had mastered an innate ability to get their clients to tell them their stories. When these advisors asked clients about their stories, those clients felt interesting, important, and listened to. They shared much more than they would have by simply answering questions on a checklist. Advisors gained a deeper understanding of the the individuals they were working with. The connection between advisor and client became so powerful that it was next to impossible for any competitor to come between them. The new edition of this perennial favorite includes tools and ideas for starting client conversations, and shows you how to: Use dialogues to learn more about your clients, and Integrate client's unique circumstances, goals, and transitions into their winning financial plan. Your Client's Story demonstrates how to ignite the flames of your curiosity, ignite empathy in your client relationships, and bring a sense of life and excitement to your business as you've never experienced before. Read more

Present with Power, Poise, and Confidence---In Any Environment, Live or Virtual To succeed, leaders must deliver powerful presentations at every opportunity: speeches, fireside chats, briefings, pitches, virtual meetings, videoconferences, podcasts, and beyond. Whether you are in front of a live audience or a webcam, the way you present yourself verbally and non-verbally is crucial to your success. Top presentation coach Jerry Weissman gives you the same battle-tested techniques, styles, and strategies he has provided to senior executives at thousands of companies. His proven methodology has enabled presenters to attract investors, sell products, propose partnerships, and get high-stakes projects approved. You will follow a step-by-step plan to shape your content, control your nerves, master your body language, integrate your graphics with your delivery, and much more. The Power Presenter is packed with proven techniques, practical tools, and case studies of famous power presenters -- including many business leaders new to this edition. It will help you engage any audience from start to finish and deliver persuasive presentations when it counts most. Part of the Jerry Weissman Presentation Trilogy! Also look for updated Third Editions of: Presenting to Win: The Art of Telling Your Story and Designing Your SlidesIn the Line of Fire: How to Handle Tough Questions...When it Counts Read more

For courses in Business Communication. The Ever-Changing Mold of Modern Business CommunicationBusiness Communication Today continually demonstrates the inherent connection between recent technological developments and modern business practices. With each new edition, this text addresses the most essential changes in technology and how they impact the business world, while still addressing timeless business skills such as listening, presenting, and writing. With a strong focus on mobile connectivity, the Thirteenth Edition is a highly integrated text that blends new topics such as social media in business seamlessly with more traditional entrepreneurial concepts. The flexible text is suitable for all readers seeking to master necessary skills for succeeding in the workplace. With a clear, fluid chapter organization that addresses, develops, and reviews major concepts, Business Communication Today instills crucial business skills readers will need to thrive in an office environment.Also Available with MyBCommLab®This title is also available with MyBCommLab–an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a personalized study plan that helps them better absorb course material and understand difficult concepts.Note: You are purchasing a standalone product; MyBCommLabdoes not come packaged with this content. If you would like to purchase both the physical text and MyBCommLab search for ISBN-10: 0134088263 / ISBN-13: 9780134088266 Business Communication Today Plus MyBCommLab with Pearson eText -- Access Card Package, 13/e. That package includes ISBN-10: 0133867552 / ISBN-13: 9780133867558 Business Communication Today, 13e and ISBN-10: 0133877663 / ISBN-13: 9780133877663 MyBCommLab with Pearson eText -- Access Card.MyBCommLab should only be purchased when required by an instructor. Read more

Mikael Krogerus and Roman Tschäppeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations.• Want better conversations? Ask open-ended questions that have no right or wrong answers―make your partner feel brilliant.• Want better meetings? Ban smartphones, use a timer, and make everyone stand up.• Want better business deals? Focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones.Whether you want to present ideas more clearly, improve your small talk, or master the art of introspection, The Communication Book delivers, fusing theoretical knowledge and practical advice in a small but mighty package. With sections on work, the self, relationships and language, this book is indispensable for anyone who wants to improve what they say, and how they say it. 44 illustrations Read more

A groundbreaking guide to mastering the most important leadership skillsGreat Communication Secrets of Great Leaders gives anyone from managers to executives an unparalleled opportunity to do just that. John Baldoni explores the communication styles of many of the world's most influential leaders and extracts powerful lessons that leaders of all stripes can use to improve their communication skills and overall leadership effectiveness. Drawing upon his years of experience as a top leadership consultant, visionary and coach, Baldoni:Reveals the communications secrets of Jack Welch, Rudy Giuliani, Colin Powell, Peter Drucker, Winston Churchill, Steve Jobs, Katharine Graham, and many other influential leaders Distills the proven communication techniques of today's greatest leaders into core strategies and step-by-step solutions Develops guidelines for making the most of computer-aided presentations, videoconferencing, and other new technologies Read more

This best selling course has been thoroughly revised to meet the needs of today's business and economics students. English for Business Studies Third Edition reflects recent changes in the world's business and economic environment, featuring new units including Corporate Social Responsibility and Venture Capital. Covering the most important areas of management, production, marketing, finance and macroeconomics, it helps students to understand and talk about key concepts in business and economics. Using case studies, discussions and role-plays, the course helps learners to develop and defend their own viewpoints, and new audio featuring authentic interviews with business people offers realistic listening practice. Read more

Maritime Security: An Introduction, Second Edition, provides practical, experience-based, and proven knowledge - and a "how-to-guide" - on maritime security. McNicholas explains in clear language how commercial seaports and vessels function; what threats currently exist; what security policies, procedures, systems, and measures must be implemented to mitigate these threats; and how to conduct ship and port security assessments and plans. Whether the problem is weapons of mass destruction or cargo theft, Maritime Security provides invaluable guidance for the professionals who protect our shipping and ports.New chapters focus on whole government maritime security, UN legal conventions and frameworks, transnational crime, and migration. Updates throughout will provide the latest information in increasingly important field.Provides an excellent introduction to issues facing this critical transportation channelThree all-new chapters, and updated throughout to reflect changes in maritime securityIncreased coverage of migration issues and transnational crimeNew contributors bring legal security and cybersecurity issues to the fore Read more

Directed primarily toward business majors, this text also provides practical content to current and aspiring industry professionals. With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make readers aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business. Read more

The go-to guide for perfecting your grammar and communication skills in every situationEnglish teachers aren't the only ones who expect careful and correct language choices. Precision in language can be the deciding factor when it comes to getting a job or winning a promotion. Whether your skills need drastic improvement or a quick brush-up, The McGraw-Hill Handbook of English Grammar and Usage will get your grammar back on the right track. Written by two expert grammarians, the book provides bottom-line definitions, tips, and simple rules that summarize the essentials you need to know. You’ll find clear examples of usage and as well guidance on communication via text, email, and social media. The new, third edition of The McGraw-Hill Handbook of English Grammar and Usage features: • Straightforward explanations of common mistakes and why they happen• Hundreds of correct and incorrect sentence examples, with errors clearly marked• Quick tips for fixing your most stubborn grammatical mishaps• Catchy memory aids for writing correctly the first time, and more Read more

As a long-standing definitive work in the field, Building Communication Theory has given introductory readers a solid foundation in the essentials of communication theory. Infante, Rancer, and Womack have been praised for their clear and comprehensive presentation of various approaches to understanding human communication and the major theories within the structure of each approach. The Fourth Edition maintains these strengths. Complex material is presented in clear, user-friendly prose. In addition, the volume is grounded with compelling and realistic examples that engage the uninitiated and help them see the connection between theory and practical applications. Readers gain an appreciation of the importance of communication, the value and applicability of its teachings, and the richness of its philosophy. Read more